TERMS & CONDITIONS OF SALE

1. Definitions
  • “Company” shall mean Iluminar (under Naturis Pty Ltd) its successor and assigns or any person acting on behalf of and with the authority of Iluminar (under Naturis Pty Ltd). ABN 34 611 998 755
  • “Customer” shall mean the Customer (or any person acting on behalf of and with the authority of the Customer) as described on any quotation, work authorization or other form as provided by the Company to the Customer.
  • “Product(s)” shall mean Goods supplied by the Company to the Customer (and where the context so permits shall include any supply of Services as hereinafter defined) and are as described on the invoices, quotation, work authorization or any other forms as provided by Iluminar to the Customer.
  • “Price” shall mean the price payable for the Product(s) as agreed between the Company and the Customer.
2. The Commonwealth Trade Practices Act 1974 (“TPA”) and Fair-Trading Acts (“FTA”)
  • Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the TPA or the FTA in each of the States and Territories of Australia, except to the extent permitted by those Acts where applicable.
3. Prices and Delivery Costs
  • At the Company’s sole discretion, the price shall be as indicated on our website provided by Iluminar to the Customer in respect of Goods supplied.
  • Prices are displayed in Australian Dollar ($) inclusive of GST at the rate in force when the Order is concluded.
  • The prices do not include any delivery charges. These delivery costs shall be indicated on the checkout form before the Final Order confirmation.
  • Iluminar will prepare an invoice for the Customer which will be handed at the time of the delivery.
4. Placing the Order
  • By placing the Order through the Website, the Customer agrees on the prices and description of Product(s). Every Order form digitally signed through the confirmation “click” is an irrevocable contractual obligation of the Customer and can only be withdrawn in limited situations.
  • When confirming the Order, the client accepts the Terms & Conditions and completion of the sale contract between the Parties.
5. Confirmation of the Order
  • The Order is considered as final when the Client receives an order confirmation (hereinafter “Order Confirmation”). The Order Confirmation is considered as acceptance of the Order and transaction. When confirming the Order, the client accepts the Terms & Conditions and completion of the sale contract between the Parties.
  • The Order Confirmation shall include all essential Order components (ordered Product(s), prices, delivery costs).
  • If any of the ordered Product(s) which has been fully and unavailable from stock (temporary unavailability or sold-out), the Customer will receive a separate email informing her/him of this unavailability. If the Product is sold-out, it shall be cancelled and removed from the respective Order and the Client shall be fully refunded for such Product(s). The rest of the Order shall remain firm and final.
6. Payment
  • The total payment of the price shall due from the moment the Order is finalized through the confirmation “click”.
  • The price chargeable from the Client is the one which was displayed on the Website at the time the Order was finalized. The Client agrees to pay the entire stipulated price for the ordered Product(s) (price of the Product and delivery price).
  • Payment will be made by credit card (VISA or MasterCard), or with a PayPal account. The Customer may be charged with the possible extra costs caused by the utilization of a foreign payment cards.
  • Iluminar reserves the right to change the payment terms at any time.
7. Delivery
  • We aim to ship your order within 1-2 days from the Order Confirmation.
  • Once orders are dispatched, we have no control for the parcel. In no circumstances iluminar will offer compensation for late deliveries.
  • In the event of Product(s) which are sold-out or unavailable, customers has an option to fill out In-stock Notification Form within the product page, Iluminar engages to inform its Clients as early as possible when Product(s) are restocked or become available.
8. Loss or Damage
  • Iluminar shall not be liable for any l or damage Product(s) from the time of delivery whatever due to failure by the couriers to deliver the Product(s) (or any of them) promptly or at all due to circumstances beyond the control of the Company.
9. Defects
  • The Customer shall inspect the Goods on delivery and shall within fourteen (14) days of delivery (time being of the essence) notify the Company of any alleged defect, shortage in quantity, damage or failure to comply with description or quote.
  • The Customer shall afford the Company an opportunity to inspect the Product(s) within a reasonable time following delivery if the Customer believes the Product(s) are defective in any way. If the Customer shall fail to comply with these provisions the Product(s) shall be presumed to be free from any defect or damage. For defective Product(s), which the Company has agreed in writing that the Customer is entitled to reject, the Company’s liability is limited to replacing the Product(s) or applying a Credit to the Customer’s account to the value charged for the Product(s).
10. Returns
  • Customer has a statutory period of 14 days after delivery of his order to withdraw.
  • The Customer must contact Iluminar by telephone or email within 14 days of receipt of his order for the return notification.
  • After verified, a return number will be assigned. The Customer then has 14 days to return orders to Iluminar. No returns will be accepted without assigned return number.
  • Iluminar does not accept returns on used Product(s), nor have suffered any damage. Returned Product(s) must be in their original packaging, accompanied by all accessories and documentations provided.
  • We are not responsible for return postage unless the return is required due to our mistake, in which case we will send a pre-paid shipping label. If your returned part(s) cannot be restocked as “new” we reserve right to deny the Refund or apply only a partial refundable credit.
  • Iluminar reserves the right not refund the Product price when the Product(s) are deteriorated.
  • DISCOUNTED or ON SALE Product(s) cannot be returned.
11. Privacy
  • The Customer agree for the Company to obtain personal information (e.g. surname, first name, email address, home address, and credit card number).
  • By giving to Iluminar her/his personal information the Client is able to receive emails acknowledging his orders and Iluminar will be able to process the Orders.
  • The Customer has the right to access, modify and delete information concerning him towards Iluminar by contacting Iluminar customer service by email.
  • Iluminar strives to ensure the confidentiality and security of the data transmitted. In this respect, please note that the Website utilises a secure payment mode, called Secure Socket Layer (SSL).
12. General
  • If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable – the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
  • These terms and conditions and any contract to which they apply shall be governed by the laws of New South Wales.
  • The Company shall be under no liability whatsoever to the Customer for any indirect loss and/or expenses (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.
  • In the event of any breach of this contract by the Company, the remedies the Customer shall be limited to damages which under no circumstances shall exceed the Price of the Goods
  • The Customer shall not be entitled to set off against, or deduct from, the Price any sums owned or claimed to be owned to the Customer by the Company.
  • The Company may license or sub-contract all or any part of its rights and obligations without the Customer’s consent
  • The Customer agrees that the Company may review these terms and conditions at any time. If, following any such review, there is to be any change to these terms and conditions, the that change will take effect from the date on which the Company notifies the Customer of such change
  • Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either party. The failure by the Company to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect the Company’s right to subsequently enforce that provision.